Work Desk

WELCOME TO EXPERIENCE DESIGN

Service Innovators

Our mission is to help organizations – of any size – to transform into true human-centric entities, allow their employees to be grounded in human connections and thrive on providing delightful customer experience.

 

DESIGN YOUR EXPERIENCE

the Focus

Service Experience Design

makes every  effort to create delightful experiences for people (ie. employees, customers, users, or any combination  of these) and their interactions. In order to address these individual (and collective) needs, service experience design constantly moves its focus between the various zoom levels of their experience: from a “helicopter” strategic outlook, to the daily tactical view.    As much as it embraces the end-to-end user experience, it breaks down to: service provisioning around physical or virtual product, client interactions and engagement, and last but not least, business models that generates ultimate business outcomes.


Service  Experience  Design is deep-rooted  in human-centric design and prioritizes empathy on every step of user journey.

 

OUR SERVICES

the Co-creation

Client 6

TRUSTED ADVISORY

Expert Guidance

Client 1

WORKSHOP FACILITATION

Creative Synergy

Client 4

COACHING & MENTORING

Lasting Impact

 

FROM INSIGHT
TO IMPACT

the Toolkit

Wherever you are pursuing an awesome design, allow us to design your experience by bringing your idea to life.

Our services of experience design are deeply rooted in human-centric design methods and build on empathy during every step of your customer journey. We approach each challenge with curiosity and enjoy the opportunity to co-create elegant experience.

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DESIGN CHALLENGE & RESEARCH

Insighful & Fun

Countryside Road

EMOTIONAL JOURNEY MAPPING

Creative & Unique

PERSONAS & ARCHETYPES

Empathetic & Distinctive

Banana Pattern

JOBS TO BE DONE

Innate & Spontaneous

Creative Working
Printing Machine

EXPERIENCE PROTOTYPING

Explore & Test

Business Meeting

BUSINESS MODEL CANVAS

Innovative & Impactful

 
 

CONTACT

AGNIESZKA  SIERADZKA

Basel, Switzerland

+41 79 139 3144

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Graphic Design Workspace

“No product is an island. A product is more than the product. It is a cohesive, integrated set of experiences. Think through all of the stages of a product or service – from initial intentions through final reflections, from first usage to help, service, and maintenance. Make them all work together seamlessly.”

Don Norman, inventor of the term “User Experience