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WELCOME TO EXPERIENCE DESIGN
Service Innovators
Our mission is to help organizations – of any size – to transform into true human-centric entities, allow their employees to be grounded in human connections and thrive on providing delightful customer experience.
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DESIGN YOUR EXPERIENCE
the Focus
Service Experience Design
makes every effort to create delightful experiences for people (ie. employees, customers, users, or any combination of these) and their interactions. In order to address these individual (and collective) needs, service experience design constantly moves its focus between the various zoom levels of their experience: from a “helicopter” strategic outlook, to the daily tactical view. As much as it embraces the end-to-end user experience, it breaks down to: service provisioning around physical or virtual product, client interactions and engagement, and last but not least, business models that generates ultimate business outcomes.
Service Experience Design is deep-rooted in human-centric design and prioritizes empathy on every step of user journey.
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OUR SERVICES
the Co-creation
TRUSTED ADVISORY
Expert Guidance
WORKSHOP FACILITATION
Creative Synergy
COACHING & MENTORING
Lasting Impact
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FROM INSIGHT
TO IMPACT
the Toolkit
Wherever you are pursuing an awesome design, allow us to design your experience by bringing your idea to life.
Our services of experience design are deeply rooted in human-centric design methods and build on empathy during every step of your customer journey. We approach each challenge with curiosity and enjoy the opportunity to co-create elegant experience.
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“No product is an island. A product is more than the product. It is a cohesive, integrated set of experiences. Think through all of the stages of a product or service – from initial intentions through final reflections, from first usage to help, service, and maintenance. Make them all work together seamlessly.”
Don Norman, inventor of the term “User Experience”
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